Great Customer service does not happen by chance...IT HAPPENS BY EXPERIENCE.
"My experience in learning about and acquiring a number of Bernina machines and products from Once Upon A Quilt has been nothing less than exceptional. Needless to say, I knew little about the differences in each of the products and with patience and guidance from Lisa and her team, I made the right choices and have never been more pleased with the quality of the products provided by OUAQ. When it comes to providing guidance, caring, service and professionalism, there is no better place to turn. We will always be faithful customers and would look nowhere else. If you are in the market for a high caliber product and an exceptional team that stands behind it, this is the place to do business and make lifelong friends.
With great appreciation,"
"I have purchased a number of products from Once Upon A Quilt – several machines, products, fabrics and accessories and cannot say enough about the high quality of each. I take a number of classes and continue to enjoy my learning experiences. I previously owned other brands of machines and the Bernina line has provided me with a deep appreciation for high caliber products. In addition to the products carried by Once Upon A Quilt, Lisa and her team always go the extra mile in helping me build my knowledge through their vast array of classes and hands on approach to teaching. The overall experience has been perfect and I would look nowhere else. Simply put, they have become part of my extended family and I appreciate their caring and support; this is my happy place!"
"I just wanted to thank you and the staff of Once Upon a Quilt for your assistance in the purchase of my new Bernina sewing and embroidery machine. I love this machine! The stitch is perfect, the embroidery is beautiful and the instructions on using the machine are easy to understand. But, as we all know, it’s not just about the machine. Equally important is the support that is offered by Once Upon a Quilt, where I bought my first Bernina over 20 years ago. Your staff, Sally, Jen, Maria, Barbara and Javi are knowledgeable and always willing to help. We are lucky to have George, your technician, who is amazing. His turnaround time for repairs is unparalleled. Your shop is active with events and classes that advance my knowledge on my machine, quilting and embroidery. The inventory in the shop of fabric and all things quilty is beautiful and it is truly my happy place! Again, thank you!!"
"Quite honestly, my relationship with Once Upon a Quilt (OUAQ) started off on a challenging foot: the Bernina I owned was purchased at a (closed down) store near my daughter's house in North Florida. Although 50 miles away from me, OUAQ is the closest Bernina Dealer to me. Throughout the problematic situation with my former machine, Lisa (the owner) Javi (my "go-to" guy) and George (the head technician) did all they could to support me. Lisa went above and beyond with the Corporate Bernina offices to make sure I was supported and regarded. I totally believe in the Bernina product, and I am certain my NEW MACHINE (now purchased through OUAQ) will serve me quite well in my remaining days. Everyone at the OUAQ store is very friendly and very knowledgeable and VERY supportive of the Bernina corporation... This includes Sally, Fran, and Barbara, among others I have already mentioned. This store is very clean and "safe" feeling... and spacious. The fabric selection is amazing. I only wish I lived a lot closer to this store (although I think my husband is grateful we do not! LOL). I am a "fabric snob" and refuse to purchase inferior fabric. I appreciate the quality of the fabrics OUAQ displays. I also appreciate that they are "dog friendly" as often when I make the trip north I do so with my husband and the small dog in tote. (And Javi always tells me to say "HI" to my husband and the dog when I travel without them!). Thank you so much! I pray that you will remain in business for a long, long LONG time as I get to use my new machine more!!!! xoxoxo"
Karen Feyer Uhle
"I am VERY pleased with my experience at Once Upon A Quilt shop. I picked up my new Bernina B770 QE Plus along with a pre-owned embroidery module at a fantastic price this afternoon. I have to give a big shout out and THANK YOU to Once Upon A Quilt shop for their outstanding customer service and in making this new Bernina Family Member feel welcomed. Sally, sales rep and Lisa, owner were tremendously helpful with my purchase. I am so excited and proud to be a Bernina owner."
“ I may not know the key to happiness, but I’ve never been sad in a quilt shop”. That is how I feel every time I walk into Once Upon A Quilt. The shop has a great variety of fabric and notions, all for a great price! They have so many options to choose from, and if they don’t have something they will gladly find out how to get it for you. The staff is kind, and knowledgeable about so many things. I purchased a Bernina sewing machine from the shop and the mastery class that is offered gave me the confidence that I needed to use my beautiful new machine comfortably and confidently. I recently had an issue with my machine on a Sunday afternoon and I emailed Lisa, the shop owner, and she replied to me within the day. Since the shop is closed on Sunday’s I did not expect to get a reply before Tuesday. I was pleasantly surprised to receive a quick response within the same day. When I called the shop, they were happy to assist me over the phone with my issue, now that is amazing customer service! I am looking forward to taking my first official quilting class (I learned from my grandmother) this year and expanding my skills. Once Upon A Quilt will always be my favorite quilt shop."
"After purchasing 6 Bernina machines from Once Upon A Quilt, I can most assuredly say they are the best! Their professionalism and customer service are top notch. Lisa and her staff are incredibly knowledgeable and I will always go to them for any of my Bernina needs! "